You are looking for one thing — to return your purchase and get your money back without a huge hassle. We really want to meet your needs with an easy, convenient policy but if you have any questions we are here to help at shop@stefanosdimoulas.com.
Undelivered Orders – Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at shop@stefanosdimoulas.com with your order number.
If you did find a mistake in your delivery address, we can arrange a replacement order for you, but the replacement and shipping will be at your own cost.
If carrier tracking indicates that the Product was delivered, it is your responsibility to file any claim with the carrier for a lost shipment. Unfortunately, in such case Printful (the custom print fulfillment service Stefanos Dimoulas Dance Shop operates) will not make any refunds and will not resend the Product.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Returns – At this time we do not offer returns, but if there’s something wrong with your order, please let us know by contacting us at shop@stefanosdimoulas.com within 1 week after the product has been received and we will gladly assist you to resolve the issue. Our products are uniquely created for you when you place your order and are therefore not eligible for return.
Cancellations – Once you have clicked on the “confirm” button, it is not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please contact us as soon as possible but no later than 2 days after you placed the order at shop@stefanosdimoulas.com. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits for Products claimed as damaged or not received are subject to the print-on-demand drop shipper’s investigation and discretion we work with (Printful).
Refunds – Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us within 1 week after the product has been received at shop@stefanosdimoulas.com with photos of wrong/damaged items and we’ll sort that out for you.
Exchanges for a different size/colour – At this time, we do not offer exchanges. We operate as a print-on-demand company which means that our goods are taking shape and form as of and when the consumer requests; in other words, only made for you!
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within 1 week after the product has been received at shop@stefanosdimoulas.com. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Misprinted / Damaged / Defective items – Any claims for misprinted / damaged / defective items must be submitted within 1 week after the product has been received. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please let us know within 1 week after the product has been received by sending us a description of the issue, photos of the damaged product, your order number, and any other details you may have about your order at shop@stefanosdimoulas.com and Stefanos Dimoulas Dance Shop will submit a problem report to the fulfillment company. We’ll get back to you with a resolution as soon as possible!
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility which is set by default as the return address to the European fulfillment centers located either in Barcelona-Spain or in Riga-Latvia. When a returned shipment is received, the unclaimed returns get donated to charity after 4 weeks. You will be liable for the cost of a potential reshipment (if and as applicable).
Non-Returnable items – We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Important note to Customer – It is best to contact us before returning any products to arrange for you the best possible solution to your issue.
Notification for EU consumers – According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore Stefanos Dimoulas Dance Shop reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.